Audit

Do you deliver an awesome customer experience?

Find out if your customer experience (CX) is grand or bland in our audit now — and get a personalized report with actionable takeaways to help you boost CX and increase customer acquisition, retention, and loyalty.

Audit your CX now

CX is the new battlefield. Companies that excel at CX grow their revenues at 4-8% above the market.

McKinsey estimates that improvements in CX can lead to a 10% to 15% reduction in customer churn, 20% to 40% increase in win rates of offers, and 50% lower costs to serve. If your CX is bland, you’ll lose customers and struggle to win new ones. Simple. Take our free audit and get actionable insights that’ll improve your CX in a personalized report. We’ll ask you questions such as:

  • Are you one of the 38% of B2B marketers who believe they outpace competitors when it comes to creating and delivering customer experiences?
  • Do you have buy-in from senior stakeholders to implement a CX strategy across the business? (86% of B2B CMOs say they consider CX as very important.)
  • Do you have a cross-functional team dedicated to monitoring and improving CX (which is predicted to overtake price and product as the key brand differentiator during 2020)?

More about this offer

CX is just as important in B2B as it is in B2C. This audit will help you identify where you’re delivering a great CX and where there’s room for improvement. We’ll serve up a personalized report with recommended next steps to help you boost your CX and improve performance.

What Will You Learn?

Your personalized report will highlight how your CX is performing across six key areas. We’ll help you understand which areas you can improve, what actions you can take to enhance the CX you offer, and how forward-thinking organizations are using CX to differentiate themselves from their competitors.

Frequently asked questions (FAQs)

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  • Absolutely!

    Absolutely! We’re here to help you supercharge growth and achieve amazing things. We want to enable you to scale at speed and deliver content experiences that delight existing customers and attract new ones. This guide is just one way of doing that. If you’d like to chat more, we’d love to hear from you.

Customer acquisition, retention, and loyalty depend on the CX you deliver. Take our audit and build competition-killing customer experiences.